Delivery of Products
We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure.
Products will be dispatched using third-party providers such as Royal Mail or overnight courier services. You will be notified of your delivery by email or text and provided updates as to its progress. If you need to change your delivery options or request the parcel to be left in a safe place, you can do so with the overnight courier but not with Royal Mail. Other delivery options are available on request.
Tracking of Orders
You will be notified of your delivery throughout its journey by email or text by our third-party providers and given updates as to its progress.
Returns and Refunds
At Gut and Health, we want you to be delighted with the products you purchase from us.
However, if you wish to return the item purchased, refunds will only be given if the item is posted back to us within 14 days of it having been despatched. Please ensure that you obtain proof of postage.
Refunds will only be given if the item is in its original, unopened packaging. If the item has been opened, used, incomplete, or damaged, a refund will not be given unless the product is found to be faulty.
If the delivery costs are not met, then we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Please allow up to 30 days for your refund to reach you. Monies will be sent to the debit or credit card that you used to make the purchase. Your rights to return the items do not apply once the 14 day period has expired.
If you need to speak to one of our customer service team, please contact us on either 03330 504030 or send an email to firstname.lastname@example.org.
Refunds or free re-tests are not possible in the circumstances where an insufficient or incorrect sample has been taken. Customers must ensure they strictly adhere to the testing guidelines provided otherwise additional costs and delays may be incurred.
If your testing kit has been purchased from our website and already dispatched, you can return it unopened and unused with the original packaging for a refund within 14 days of it having been dispatched. Please ensure you obtain proof of postage.
If your testing kit has already been opened, used, or is incomplete or damaged, we are unable to provide a refund, although a refund will be given if the product is faulty. Where applicable, and in order to cover our costs for the test kit and its delivery, we reserve the right to offer a refund less £35.00 as our administration fee.